Legal

Delivery Policy

Last updated: 20 February 2026

1. Overview

Qazana Systems LTD ("Qazana", "we", "us", or "our") provides digital software-as-a-service (SaaS) products. This Delivery Policy explains how our Services — Qazana Atlas, Qazana Signal, and Qazana Flow — are delivered to you.

As our products are entirely digital, there are no physical goods shipped or delivered.

2. Digital Service Delivery

All Qazana products are delivered digitally through our web-based platform at qazana.net. Access is provided as follows:

  • Free tier: Immediate access upon account creation. No payment required.
  • Paid plans: Access to paid features is activated immediately upon successful payment processing through Paystack Payments Kenya Limited.

3. Access and Activation

Once your account is created or your payment is confirmed, you can access the Services by logging in at qazana.net. No downloads or installations are required to use the core Services. You will receive a confirmation email upon successful account creation and upon each successful payment.

4. Service Availability

We aim to keep the Services available 24 hours a day, 7 days a week. However, access may be temporarily interrupted for:

  • Scheduled maintenance (we will provide advance notice where possible).
  • Emergency maintenance to address security or stability issues.
  • Circumstances beyond our reasonable control, including internet outages or third-party service disruptions.

We do not guarantee uninterrupted or error-free access to the Services and are not liable for any downtime or service interruptions.

5. Offline Functionality

Certain features of the Services may be available offline. Offline functionality depends on the specific product and plan. Data created or modified offline will sync automatically when an internet connection is restored.

6. Geographic Availability

The Services are accessible globally wherever an internet connection is available. Performance may vary based on your location and internet connection quality.

7. Delivery Issues

If you experience any issues accessing the Services after payment, please contact us immediately at Click to reveal. We will look into it and get your access sorted.

Common delivery issues and their resolutions:

  • Payment confirmed but features not activated: Log out and log back in. If the issue persists, contact us.
  • Unable to access your account: Use the password reset feature or contact us for assistance.
  • Service unavailable: Check our status page or contact us for information about any ongoing incidents.

8. Contact

For questions about service delivery or access issues, contact us at:

Qazana Systems LTD
Email: Click to reveal